CLIENT SERVICING MANAGER is responsible to support Corporate Sales Team or Business Development teams in servicing accounts. Client Servicing Manager is often the primary point of contact for clients and ensures client satisfaction with the organization’s product or service.
The Job Role and Responsibilities
The primary responsibilities of a Client Servicing Manager would be to:
> Seek, process and execute client requests and product orders
> Answer queries regarding product/ services, processes and if required direct them to the account manager
> Assist clients to use the products and services and keep them updated about new features launched
> Coordinate with internal teams to ensure timely fulfillment of products orders/ services
> Maintain trackers, reports for client interaction, product/ service usage etc
> Collect feedback and resolve client complaints
Competencies and Skills Required
Client Servicing Manager plays a critical role in satisfying clients and thus bringing repeat business. They are the primary point of contact for the company’s clients and need to have good communications skills, interpersonal skills and problem solving skills.
The major skills and competencies that employers look for in a candidate are:
> Good communication skills
> Good interpersonal skills
> Active problem solving skills
> Customer Focus
> Ability to handle pressure
I drafted and shared my experience and knowledge in this post with an intention to help those students and interns who are looking forward to be one of the upcoming and promising CSMs that our Industry going to produce in the years to come. Keep Serving, Keep Deserving!
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